Last Updated: August 18, 2026

ChainXchange (“ChainXchange,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit chainxchange.io, contact us, submit an inquiry, request our services, or otherwise interact with our website and related services.

This Privacy Policy applies to information collected through our website and related business communications. It does not necessarily apply to the privacy practices of third-party platforms, blockchain networks, exchanges, applications, or services that may be developed, integrated, or supported by ChainXchange for its clients.

1. Information We Collect

Depending on how you interact with ChainXchange, we may collect the following categories of information.

Information You Provide

When you submit a contact or project inquiry, we may collect:

• First and last name
• Email address
• Telephone number
• Company or project name
• Preferred contact method
• Information about your project or requirements
• Service interests
• Other information you voluntarily provide to us

We collect this information so that we can understand your requirements and respond appropriately.

Technical and Usage Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Approximate geographic location
• Pages viewed
• Referring website
• Date and time of access
• Website interaction and usage information
• Diagnostic and security information

The specific information collected may depend on the technologies and services enabled on our website.

Cookies and Similar Technologies

We may use cookies, pixels, local storage, analytics technologies, and similar mechanisms to operate, secure, analyze, and improve our website.

These technologies may be used to:

• Keep the website functioning properly
• Understand website traffic and usage
• Measure the effectiveness of our content
• Improve website performance
• Detect suspicious or abusive activity
• Remember certain preferences

Where required by applicable law, we will provide appropriate cookie controls and obtain consent before using non-essential cookies or similar technologies.

2. How We Use Personal Information

We may use personal information to:

• Respond to inquiries and requests
• Understand your business and technical requirements
• Provide information about our services
• Prepare proposals and project discussions
• Communicate with prospective or existing clients
• Provide and improve our website
• Maintain website security
• Detect and prevent fraud, abuse, or unauthorized activity
• Comply with applicable legal and regulatory requirements
• Maintain business and operational records
• Enforce our agreements and protect our legal rights
• Analyze and improve our services and user experience

We will not use personal information for purposes that are materially incompatible with the purposes described in this Privacy Policy unless permitted or required by applicable law.

3. Legal Bases for Processing

Where applicable data protection law requires a legal basis for processing personal information, we may rely on one or more of the following:

• Consent, where you have provided consent
• Contractual necessity, where processing is necessary to take steps toward entering into or performing a contract
• Legitimate interests, where processing is necessary for legitimate business interests and those interests are not overridden by your rights
• Legal obligations, where processing is necessary to comply with applicable law
• Protection of rights and security, where processing is necessary to prevent fraud, abuse, or other unlawful activity

4. How We Share Personal Information

We may share personal information with trusted third parties where reasonably necessary to operate our business.

These parties may include:

• Hosting and infrastructure providers
• Website and analytics providers
• Communication and email service providers
• Security and monitoring providers
• Professional advisers
• Legal, accounting, and compliance service providers
• Business partners involved in delivering requested services
• Government authorities or regulators where legally required

We do not sell personal information as a business model.

We may disclose information where necessary to comply with a legal obligation, protect our rights, investigate security incidents, prevent fraud, or protect users and the public.

5. Service Providers and International Transfers

Some of our service providers may process information from locations outside your country.

Where personal information is transferred internationally, we will take reasonable steps to ensure that appropriate safeguards are in place as required by applicable data protection law.

Depending on the applicable jurisdiction, these safeguards may include contractual protections, adequacy decisions, consent, or other legally recognized transfer mechanisms.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Responding to inquiries
• Managing prospective and existing business relationships
• Maintaining business records
• Meeting legal and regulatory obligations
• Resolving disputes
• Enforcing agreements
• Protecting our systems and services

Retention periods may vary depending on the nature of the information and the applicable legal requirements.

7. Data Security

We maintain reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, alteration, disclosure, destruction, or loss.

However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure.

For more information about our approach to security, please see our Security page.

8. Your Privacy Rights

Depending on your location and applicable law, you may have rights relating to your personal information, including the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of personal information
• Request restriction of certain processing
• Object to certain processing
• Withdraw consent where processing is based on consent
• Request portability of certain information
• Lodge a complaint with a relevant data protection authority

These rights are subject to applicable legal limitations and exceptions.

To exercise a privacy right, contact us using the details provided below.

We may need to verify your identity before fulfilling certain requests.

9. California Privacy Rights

If California privacy law applies to you, you may have additional rights regarding your personal information.

Depending on the circumstances, these may include rights to know, access, correct, delete, or limit certain uses of personal information, as well as rights relating to certain disclosures or sales of personal information.

ChainXchange does not sell personal information as a business model.

Requests may be submitted using our contact information below.

We will not discriminate against you for exercising rights available to you under applicable law.

10. European Economic Area and UK Privacy Rights

Where applicable, individuals in the European Economic Area or United Kingdom may have rights under applicable data protection legislation, including the GDPR.

Depending on the circumstances, these rights may include access, rectification, erasure, restriction, objection, portability, and withdrawal of consent.

If you believe that your personal information has been processed unlawfully, you may also have the right to lodge a complaint with the appropriate supervisory authority.

11. Children’s Privacy

Our website and business services are intended for businesses and professional users.

We do not knowingly collect personal information from children where prohibited by applicable law.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

12. Third-Party Websites and Services

Our website may contain links to third-party websites, applications, platforms, or services.

We are not responsible for the privacy practices, security, or content of third parties.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

13. Blockchain and Client Platforms

ChainXchange may develop or integrate blockchain-based technology, trading infrastructure, APIs, smart contracts, and other technical systems for clients.

Blockchain networks are generally decentralized and may create records that are difficult or impossible to modify or delete.

The privacy practices of a client-operated exchange, blockchain network, wallet, application, or third-party platform may be governed by separate policies.

Where ChainXchange processes personal information on behalf of a client, the client’s privacy policy and applicable contractual arrangements may also govern that processing.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or privacy practices.

When we make material changes, we may update the “Last Updated” date and provide additional notice where required.

15. Contact Us

If you have questions about this Privacy Policy or wish to exercise an applicable privacy right, please contact:

ChainXchange
Dubai, United Arab Emirates
Email: hello@chainexchange.io
Website: chainxchange.io

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