Privacy Policy
Last Updated: August 2026
This Privacy Policy describes how ChainXchange (QAI Technologies FZC) collects, uses, and protects your personal information. We are committed to maintaining your trust by handling your data responsibly and transparently.
This policy applies to all interactions with ChainXchange, including our website, services, and communications. By using our services or providing information to us, you consent to our data practices as described here.
2. Information We Collect
2.1 Information You Provide
Contact Information
When you contact us or use our website, we may collect:
- Name and email address
- Phone number
- Company name and title
- Project details and requirements
- Any other information you voluntarily provide
Website Usage
We collect information about how you interact with our website:
- Pages visited and time spent on pages
- Links clicked
- Referral sources
- Device and browser information
- IP address and general location
Communications
We may collect information from your emails, messages, and conversations with our team regarding:
- Project specifications
- Partnership discussions
- Support requests
- Feedback and inquiries
2.2 Information Collected Automatically
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to:
- Remember your preferences
- Understand how you use our site
- Improve user experience
- Analyze website performance
You can control cookie settings through your browser. Some website features may not function properly if cookies are disabled.
Analytics
We use analytics platforms to understand user behavior and improve our services. This helps us optimize content and identify which features are most valuable.
3. How We Use Your Information
Usage Purposes:
Service Delivery
- Responding to inquiries and providing information
- Developing customized proposals and solutions
- Managing project development and implementation
- Providing technical support and updates
- Billing and financial administration
Business Operations
- Improving our website and services
- Conducting market research and analytics
- Monitoring website security and fraud prevention
- Complying with legal requirements
- Protecting our rights and property
Communications
- Sending project updates and communications
- Notifying you of important changes to our policies
- Marketing communications (with your consent)
- Requesting feedback on our services
We do not sell your personal information to third parties.
4. Information Sharing
4.1 Third-Party Service Providers
We may share your information with trusted third-party service providers who help us operate our business, including:
- Cloud hosting and infrastructure providers
- Email and communication platforms
- Analytics providers
- Payment processors
- Legal and compliance advisors
All service providers are contractually obligated to maintain confidentiality and use your information only as necessary to provide services to ChainXchange.
4.2 Legal Requirements
We may disclose information when required by law or when we believe in good faith that disclosure is necessary to:
- Comply with applicable laws and regulations
- Respond to lawful government requests
- Enforce our terms and conditions
- Protect the safety and rights of our users
- Prevent fraud or illegal activity
4.3 Business Transfers
If ChainXchange is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will provide notice of any such change and any choices you may have regarding your information.
5. Data Security
5.1 Security Measures
We implement industry-standard security measures to protect your information:
Technical Safeguards:
- Encryption of data in transit (HTTPS/TLS)
- Secure servers and database protection
- Regular security audits and assessments
- Intrusion detection and prevention systems
- Automated backup and disaster recovery
Administrative Safeguards:
- Limited access to personal information
- Employee confidentiality agreements
- Regular security training
- Incident response procedures
Physical Safeguards:
- Secure facilities and access controls
- Protection of physical records
5.2 Limitations
While we implement comprehensive security measures, no method of transmission or storage is completely secure. We cannot guarantee absolute security of your information. You are responsible for maintaining the confidentiality of any passwords or account credentials.
6. Data Retension
Retention Policy:
We retain your personal information for as long as necessary to:
- Provide our services
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
Contact information is retained for the duration of our business relationship. You may request deletion of your information at any time, subject to legal retention requirements.
Some information may be retained in anonymized or aggregated form for analytical purposes.
7. Your Rights
Your Data Rights:
Depending on your location, you may have the following rights regarding your personal information:
Right to Access: You may request a copy of the personal information we hold about you.
Right to Correction: You may request correction of inaccurate or incomplete information.
Right to Deletion: You may request deletion of your personal information, subject to legal retention requirements.
Right to Restrict Processing: You may request limitation of how we use your information.
Right to Data Portability: You may request your information in a portable format.
Right to Opt-Out: You may opt out of marketing communications at any time.
To exercise any of these rights, contact us using the information in Section 9.
8. Cookies & Tracking
Cookie Types:
Essential Cookies
Necessary for website functionality, security, and essential features.
Performance Cookies
Help us understand how visitors use our website and identify areas for improvement.
Analytics Cookies
Collect information about visitor behavior and website performance.
Marketing Cookies
Track user behavior to deliver targeted content and advertising (used with consent).
Cookie Management
You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. Note that disabling cookies may affect website functionality.
9. Contact Us
Privacy Inquiries:
For questions about this Privacy Policy or to exercise your data rights, contact us:
Email: legal@chainxchange.io
Address: Business Centre, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates
We will respond to privacy inquiries within 30 days.
10. Policy Updates
Changes to This Policy:
We may update this Privacy Policy periodically. We will notify you of significant changes via email or by posting a prominent notice on our website. Your continued use of our services after changes constitutes your acceptance of the updated policy.
Last Updated: August 2026